January 2010 UKCSI scores sector–by–sector
These lists detail the top 10 performers in each sector (where there are 10 or more organisations within the sector — some sectors do not contain 10 organisations. Find out more about the methodology).
Automotive sector
Overall sector score: 77.3, lowest score 73.1. Buy the Automotive sectoral presentation.
- Mercedes Benz — 82.7
- BMW/Mini — 81.8
- Honda — 80.7
- Toyota — 80.2
- Audi — 79.6
- Volvo — 79.1
- Citroen — 79
- Nissan — 76.3
- Vauxhall — 76.3
- VW — 75.5
Finance (banks) sector
Overall sector score: 75.4, lowest score 71.1. Buy the Finance (banks) sectoral presentation.
- first direct — 83.8
- The co-operative bank — 83.2
- Natwest — 76.2
- Alliance & Leicester — 76
- RBS — 75.9
- Nationwide — 75.9
- Lloyds TSB — 75.6
- Barclays — 74.4
- HSBC — 74.2
- Halifax — 72.9
Finance (insurance) sector
Overall sector score: 77.3, lowest score 71.9. Buy the Finance (insurance) sectoral presentation.
- SAGA — 83.1
- BUPA — 81.1
- Churchill — 79.8
- Admiral — 79.4
- Esure — 78.4
- AA — 78.3
- AXA — 78.2
- Direct Line — 76.5
- Hastings — 76
- More Than — 74.4
Public services (local)
Overall sector score: 72.3, lowest score 56.7. Buy the Public services (local) sectoral presentation.
- Your local Ambulance Service — 81.6
- GP surgery / health centre — 77.5
- your local Police Service — 63.3
- your local council — 56.7
Public services (national)
Overall sector score: 69.4, lowest score 56.3. Buy the Public services (national) sectoral presentation.
- The Identity & Passport Service — 76.5
- Post office — 73.6
- DVLA — 72.8
- NHS / hospital service — 72.4
- Royal Mail / Parcelforce — 65.7
- HMRC (Inland Revenue) — 64.2
- Jobcentre Plus — 56.3
Leisure
Overall sector score: 76.4, lowest score 71.3. Buy the Leisure sectoral presentation.
- Toby Carvery — 85.5
- your local fish & chip shop — 85.4
- Harvester — 81
- your local restaurant — 81
- your local pub — 79.4
- Pizza Express — 79.4
- Greggs / Baker's Oven — 78.6
- Pizza Hut — 77.8
- Domino's Pizza — 77.4
- Starbucks — 77.3
Retail (food)
Overall sector score: 79.6, lowest score 68.5. Buy the Retail (food) sectoral presentation.
- Waitrose — 86.9
- Marks & Spencer (food) — 85.5
- ASDA — 80.7
- Sainsbury's — 80.4
- Iceland — 80.1
- Tesco — 79.2
- Lidl — 79
- Morrisons — 77.6
- Aldi — 77
- Co–op — 75
Retail (non–food)
Overall sector score: 79.1, lowest score 69.5. Buy the Retail (non–food) sectoral presentation.
- John Lewis — 88.3
- Marks & Spencer — 85
- Boots — 83
- Dorothy Perkins/ Top Shop / Evans / Miss Selfridge — 82.2
- New Look — 79.5
- Matalan — 79.4
- Argos — 79.3
- HMV — 79.3
- Ikea — 79.1
- Wilkinson — 78.5
Services
Overall sector score: 80.2, lowest score 68.7. Buy the Services sectoral presentation.
- your local dry cleaner — 87.8
- your local hairdresser — 86.4
- your local electrician — 86.1
- RAC — 83.9
- AA — 82.9
- your local plumber — 82.7
- your local travel agent — 82.4
- your local shoe repairer / key cutter — 81.7
- Autoglass — 79.6
- DHL — 76.5
Telecommunications
Overall sector score: 72.1, lowest score 64.4. Buy the Telecoms sectoral presentation.
- O2 — 78.5
- Vodafone — 76.8
- T–Mobile — 75.9
- Orange — 73.6
- Virgin Media — 71.9
- Talk Talk / Carphone Warehouse — 69.4
- 3 — 67.9
- BT — 64.4
Tourism
Overall sector score: 79, lowest score 74.6. Buy the Tourism sectoral presentation.
- Virgin Holidays — 84.1
- Marriott — 83.4
- SAGA — 82.9
- Premier Inn — 81.6
- P&O Cruises — 81.4
- Center Parcs — 81.3
- Hilton — 80.9
- Thomas Cook — 79.4
- Thomson — 77.3
- Travelodge — 76.3
Transport
Overall sector score: 72, lowest score 60.8. Buy the Transport sectoral presentation.
- Virgin Atlantic — 83.4
- British Airways — 82.1
- P&O Ferries — 82
- Eurotunnel — 80.4
- Easyjet — 73.9
- Virgin Trains — 73.7
- First Scotrail — 70.5
- National Express — 70.4
- Stagecoach — 69.1
- Arriva — 65.9
Utilities
Overall sector score: 67.9, lowest score 62.3. Buy the Utilities sectoral presentation.
- Scottish and Southern Energy (SSE) — 76.3
- EDF Energy — 72.2
- British Gas — 67.8
- E.ON — 67.2
- Scottish Power — 66.1
- Northern Ireland Electricity Service (NIES) — 65.1
- npower / RWE — 62.7
- Thames Water — 62.3
