January 2010 UKCSI scores sector–by–sector

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These lists detail the top 10 performers in each sector (where there are 10 or more organisations within the sector — some sectors do not contain 10 organisations. Find out more about the methodology).

Automotive sector

Overall sector score: 77.3, lowest score 73.1. Buy the Automotive sectoral presentation.

1. Mercedes Benz — 82.7
2. BMW/Mini — 81.8
3. Honda — 80.7
4. Toyota — 80.2
5. Audi — 79.6
6. Volvo — 79.1
7. Citroen — 79
8. Nissan — 76.3
9. Vauxhall — 76.3
10. VW — 75.5

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Finance (banks) sector

Overall sector score: 75.4, lowest score 71.1. Buy the Finance (banks) sectoral presentation.

1. first direct — 83.8
2. The co-operative bank — 83.2
3. Natwest — 76.2
4. Alliance & Leicester — 76
5. RBS — 75.9
6. Nationwide — 75.9
7. Lloyds TSB — 75.6
8. Barclays — 74.4
9. HSBC — 74.2
10. Halifax — 72.9

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Finance (insurance) sector

Overall sector score: 77.3, lowest score 71.9. Buy the Finance (insurance) sectoral presentation.

1. SAGA — 83.1
2. BUPA — 81.1
3. Churchill — 79.8
4. Admiral — 79.4
5. Esure — 78.4
6. AA — 78.3
7. AXA — 78.2
8. Direct Line — 76.5
9. Hastings — 76
10. More Than — 74.4

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Public services (local)

Overall sector score: 72.3, lowest score 56.7. Buy the Public services (local) sectoral presentation.

1. Your local Ambulance Service — 81.6
2. GP surgery / health centre — 77.5
3. your local Police Service — 63.3
4. your local council — 56.7

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Public services (national)

Overall sector score: 69.4, lowest score 56.3. Buy the Public services (national) sectoral presentation.

1. The Identity & Passport Service — 76.5
2. Post office — 73.6
3. DVLA — 72.8
4. NHS / hospital service — 72.4
5. Royal Mail / Parcelforce — 65.7
6. HMRC (Inland Revenue) — 64.2
7. Jobcentre Plus — 56.3

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Leisure

Overall sector score: 76.4, lowest score 71.3. Buy the Leisure sectoral presentation.

1. Toby Carvery — 85.5
2. your local fish & chip shop — 85.4
3. Harvester — 81
4. your local restaurant — 81
5. your local pub — 79.4
6. Pizza Express — 79.4
7. Greggs / Baker's Oven — 78.6
8. Pizza Hut — 77.8
9. Domino's Pizza — 77.4
10. Starbucks — 77.3

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Retail (food)

Overall sector score: 79.6, lowest score 68.5. Buy the Retail (food) sectoral presentation.

1. Waitrose — 86.9
2. Marks & Spencer (food) — 85.5
3. ASDA — 80.7
4. Sainsbury's — 80.4
5. Iceland — 80.1
6. Tesco — 79.2
7. Lidl — 79
8. Morrisons — 77.6
9. Aldi — 77
10. Co–op — 75

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Retail (non–food)

Overall sector score: 79.1, lowest score 69.5. Buy the Retail (non–food) sectoral presentation.

1. John Lewis — 88.3
2. Marks & Spencer — 85
3. Boots — 83
4. Dorothy Perkins/ Top Shop / Evans / Miss Selfridge — 82.2
5. New Look — 79.5
6. Matalan — 79.4
7. Argos — 79.3
8. HMV — 79.3
9. Ikea — 79.1
10. Wilkinson — 78.5

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Services

Overall sector score: 80.2, lowest score 68.7. Buy the Services sectoral presentation.

1. your local dry cleaner — 87.8
2. your local hairdresser — 86.4
3. your local electrician — 86.1
4. RAC — 83.9
5. AA — 82.9
6. your local plumber — 82.7
7. your local travel agent — 82.4
8. your local shoe repairer / key cutter — 81.7
9. Autoglass — 79.6
10. DHL — 76.5

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Telecommunications

Overall sector score: 72.1, lowest score 64.4. Buy the Telecoms sectoral presentation.

1. O2 — 78.5
2. Vodafone — 76.8
3. T–Mobile — 75.9
4. Orange — 73.6
5. Virgin Media — 71.9
6. Talk Talk / Carphone Warehouse — 69.4
7. 3 — 67.9
8. BT — 64.4

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Tourism

Overall sector score: 79, lowest score 74.6. Buy the Tourism sectoral presentation.

1. Virgin Holidays — 84.1
2. Marriott — 83.4
3. SAGA — 82.9
4. Premier Inn — 81.6
5. P&O Cruises — 81.4
6. Center Parcs — 81.3
7. Hilton — 80.9
8. Thomas Cook — 79.4
9. Thomson — 77.3
10. Travelodge — 76.3

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Transport

Overall sector score: 72, lowest score 60.8. Buy the Transport sectoral presentation.

1. Virgin Atlantic — 83.4
2. British Airways — 82.1
3. P&O Ferries — 82
4. Eurotunnel — 80.4
5. Easyjet — 73.9
6. Virgin Trains — 73.7
7. First Scotrail — 70.5
8. National Express — 70.4
9. Stagecoach — 69.1
10. Arriva — 65.9

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Utilities

Overall sector score: 67.9, lowest score 62.3. Buy the Utilities sectoral presentation.

1. Scottish and Southern Energy (SSE) — 76.3
2. EDF Energy — 72.2
3. British Gas — 67.8
4. E.ON — 67.2
5. Scottish Power — 66.1
6. Northern Ireland Electricity Service (NIES) — 65.1
7. npower / RWE — 62.7
8. Thames Water — 62.3

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