Terms & Conditions
Website Ownership
This website is owned and operated by The Institute of Customer Service (ICS), a company limited by guarantee, whose registered office is at 2 Castle Court, St Peter's Street, Colchester CO1 1EW. ICS is registered in England No: 3316394.
Use of this Website
By using this website, you agree to be bound by these terms and conditions and all applicable laws.
UKCSI Panel Members
On registering as a UKCSI Panel Member, you confirm that you are:
- 18 years old or over
- resident in the United Kingdom of Great Britain and Northern Ireland
- responsible for declaring any income received as a member of the UKCSI Panel. ICS has no obligation in respect of any tax due on the Reward given to a Panel Member
You may register only once as a UKCSI Panel Member. Once you have submitted your answers to our joining questionnaire, you become a member of the 'Your Say Pays' web panel and agree to abide by its Terms and Conditions.
UKCSI Subscribers
On becoming a UKCSI Subscriber, you agree to:
- pay the Subscription Fee online by Credit/Debit Card or 14 days after Invoice
- deliver to ICS, or its nominated partner, sufficient customer email addresses to enable the required response from a randomly selected sample. If you do not deliver sufficient email addresses, or agree with ICS and its nominated partner an alternative data collection method, ICS will be deemed as having met its obligations.
Intellectual Property Rights
- All copyright and other intellectual property rights in the materials on this website are owned by The Institute of Customer Service unless otherwise indicated. You may download, print or copy any material from this website, provided it is for your own personal, non-commercial use and you keep in place all original copyright notices or other intellectual property notices.
- You may not copy, modify, alter, distribute, publish, sell or otherwise use any material on this website in whole or in part, unless you have obtained the prior written consent of The Institute of Customer Service.
- Members of the Media may download, print or copy material from this website, and use it in published articles or otherwise provided you keep in place all original copyright notices or other intellectual property notices and attribute the information to The Institute of Customer Service.
Limitation on Liability
- The Institute of Customer Service shall not be liable to you or to any other person or entity in any way, whether arising under contract, tort (including negligence) or otherwise, for damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, lost revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of, or inability to use, this website.
- If this limitation of liability provision shall be deemed unenforceable, either in whole or in part, then such parts as are unenforceable shall be deleted, the remaining parts shall remain in full force and effect and the liability of The Institute of Customer Service shall be limited to the greatest extent permitted by law.
Disclaimer of Warranty
- Separate terms and conditions may apply to certain products, services and materials available through this website. If this is the case, they will be brought to your attention. Subject to this, no express or implied warranties of any kind are made in respect of this website or the products, services and materials available through it.
- The Institute of Customer Service does not warrant that this website will operate uninterrupted or error/virus free or that the information on this website is accurate or complete.
Data Protection
- Any personal information you submit to The Institute of Customer Service will be dealt with in accordance with our Privacy Policy.
Changes to the Terms of Use Policy
From time to time we may add new features to the website and enhance the level of service that we offer to you. This may lead to changes in this Agreement. Any such changes will be notified to you by us updating this Agreement and your subsequent use of this website will be deemed to signify your acceptance to the changes.
Links to Other Organisations
The UKCSI website provides web-links and other contact details to other websites that offer products, services and materials that may be of interest to you. Some of these websites are operated in conjunction with other organisations and some are operated solely by independent organisations. The Institute of Customer Service accepts no liability for any products, services, materials or information contained on or available through linked websites or otherwise provided by any other organisation referred to on this website. As no linked websites are covered by our terms and conditions, you should check what terms cover the use of these websites before using them.
Links to this Website
You may link to this website with our prior written permission. The Institute of Customer Service reserves the right to remove without notice any links to its website that it deems are inappropriate.