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Press releases

If you're from the media and have any questions, we'll be happy to answer any questions you have about the UKCSI. Just contact:

Kay Williamson                                          
Gravitas Public Relations
7 Imperial Square
Cheltenham
GL50 1QB

t: 01242 211000
f: 01242 211030
e: kay@gravitaspr.co.uk
w: www.gravitaspr.co.uk

or

Paul Cooper
Communications Director
Institute of Customer Service
t:    01787 278180
m:  07703 597473
e: paul.cooper@icsmail.co.uk

Here are the press releases relating to UKCSI:


01/07/2008

Smiling through the recession

Companies are helping to take the bite out of the recession by trying harder to keep customers happy, a major new survey reveals

01/07/2008

Survey boost for car manufacturers

Customers of car manufacturers are still mainly happy with the service they receive, according to a major UK survey

01/07/2008

Financial Services still tops for customer service

Despite the recession biting the economy, customers are still happy on the whole with the financial services they receive, according to a major UK survey.

01/07/2008

Survey topples hairdressers but they still impress

Hairdressers have lost their top spot as the nation’s favourite small business, according to a major survey.

01/07/2008

N. Ireland smiles through the recession

Customers have rated Northern Ireland as one of the best countries for customer service, according to a major UK survey.

01/07/2008

Government does better on customer service

Government departments and agencies and local government have increased their customer satisfaction levels, according to a major survey.

01/07/2008

Survey boost for non-food retailers

Retailers are doing much better when it comes to giving people what they want, reveals a major survey.

01/07/2008

Scots smile through the recession

Customers have rated Scotland one of the best countries for customer service, according to a major UK survey.

01/07/2008

Telecoms show marked improvement in service

Telecoms customers are much happier with the service they receive, according to a major UK survey.

01/07/2008

Transport needs gear change says survey

Transport in the UK needs to move into a higher gear if it is to deliver better service to users, according to a major survey.

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