Partners
The Leadership Factor
ICS has chosen The Leadership Factor to be its research partner in putting together the UK Customer Satisfaction Index. They're based in Huddersfield, West Yorkshire and specialise in satisfaction and loyalty research.They're a member of the Market Research Society and have ISO 9001 certification.
People taking part in our UKCSI survey register using the YourSayPays website. This site, which is operated by The Leadership Factor, allows us to reward people who help us by participating in our surveys.