Register here to receive the ICS enewsletter
UK Customer Satisfaction Index
Which sector gives the best customer satisfaction? Is UK service getting better?
Check out the July 2008 results here
The UKCSI is the National Measure of Customer Satisfaction from the Institute of Customer Service.
It's no secret that customers are attracted to - and stay with - organisations that do best what matters most to them. So it's in any organisation's interests to give as much customer satisfaction as possible, as efficiently as it can.
At UKCSI, we can help you to:
We can also help:
On this website, you can:
Have your say on UK customer service by joining the UKCSI panel
Sign up to UKCSI to see how your service measures up against the best
Customer service jobs online - a service from ICS for recruiters and job hunters
At ICS, we live and breathe customer service performance and professionalism. Find out how we can help you become a service leader
Institute of Customer Service, a company limited by guarantee. Registered office: 2 Castle Court St Peter's Street Colchester CO1 1EW Registered in England No: 3316394